Integrations

Connect your ept AI chatbot with your existing business tools and platforms. Our integrations enable seamless data flow, automated workflows, and enhanced user experiences across your entire tech stack.

Available Integrations

CRM & Sales Platforms

• HubSpot - Sync contacts, deals, and conversations with your HubSpot CRM
• Salesforce - Integrate with Salesforce for lead management and opportunity tracking

Communication Platforms

• Slack - Deploy chatbots in Slack channels for team collaboration
• Microsoft Teams - Integrate with Teams for enterprise communication
• Google Chat - Deploy chatbots in Google Chat spaces for team collaboration

Support & Help Desk

• Zendesk - Connect with Zendesk for ticket management and customer support
• Email Integration - Enable email-based conversations and notifications
• Jira Service Management - Integrate with Jira Service Management for automated support

Document Management

• Google Drive - Access and search Google Drive documents and files

• SharePoint & OneDrive - Connect with Microsoft 365 document libraries

• GitHub - Connect with GitHub repositories and documentation

• Confluence - Access and search Confluence pages and spaces

Single Sign-On (SSO)

• Okta Workforce - Enterprise SSO with Okta Workforce Identity
• Google Workspace - SSO integration with Google Workspace
• Microsoft Azure AD - Enterprise SSO with Microsoft Azure Active Directory
• ADFS - SSO with Active Directory Federation Services
• Active Directory / LDAP - SSO with Active Directory and LDAP
• Ping Federate - Enterprise SSO with Ping Federate

Integration Benefits

Unified Customer Experience

• Consistent interactions across all platforms
• Seamless handoffs between channels
• Centralized conversation history

Automated Workflows

• Lead qualification and routing
• Ticket creation and updates
• Contact synchronization
• Meeting scheduling

Data Intelligence

• Cross-platform analytics
• Customer journey tracking
• Performance insights
• ROI measurement

Getting Started

1. Choose Your Integration - Select the platform you want to connect with
2. Configure Authentication - Set up API keys and permissions
3. Map Data Fields - Define how information flows between systems
4. Test & Deploy - Verify the integration works correctly before going live

Integration Architecture

All ept AI integrations follow a secure, event-driven architecture:

[Your Platform] ←→ [ept AI API] ←→ [AI Engine] ←→ [Knowledge Sources]

• Real-time Sync: Changes in one system immediately reflect in others
• Secure API: All data transmission is encrypted and authenticated
• Scalable: Handle high-volume integrations with enterprise-grade reliability

Common Use Cases

Sales Teams

• Lead qualification and scoring
• Meeting scheduling and calendar management
• Deal pipeline updates
• Customer communication tracking

Support Teams

• Ticket creation and escalation
• Knowledge base integration
• Customer satisfaction tracking
• Support metric reporting

Marketing Teams

• Lead nurturing campaigns
• Content personalization
• Campaign performance tracking
• Customer journey optimization

Security & Compliance

• SOC 2 Type II certified infrastructure
• GDPR compliant data handling
• HIPAA ready for healthcare applications
• Enterprise SSO integration support
• Audit logging for all data access

Support & Documentation

Each integration includes:

• Step-by-step setup guides
• API reference documentation
• Troubleshooting guides
• Best practices and recommendations

For additional support or custom integrations, contact our support team.

Next Steps

Ready to get started? Choose an integration from the list above and follow the detailed setup guide. Most integrations can be configured in under 30 minutes.

For enterprise customers with complex requirements, our team can provide custom integration services and dedicated support.