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IT Integrations Guide

Ping Federate

Configuring Ping Federate SSO for enterprise ept AI authentication.

Ping Federate

Ping Federate

Configure Single Sign-On (SSO) with Ping Federate to enable seamless authentication for your ept AI users using their existing identity federation credentials.

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Overview​

The Ping Federate SSO integration enables your ept AI users to:

  • Sign in using their existing Ping Federate-managed credentials
  • Access ept AI without creating separate accounts
  • Benefit from Ping Federate's enterprise identity federation features
  • Use existing identity federation policies and security controls

This integration supports SAML 2.0 authentication and integrates with Ping Federate's comprehensive identity federation capabilities.

Prerequisites​

Before setting up the Ping Federate SSO integration, ensure you have:

  • Ping Federate: Active Ping Federate server configured
  • Admin Access: Ping Federate administrator access
  • ept AI Setup: Your ept AI instance configured and ready
  • Network Access: Ability to reach the Ping Federate server from ept AI

Setup Instructions​

Step 1: Configure SP Connection in Ping Federate​

  1. Create New SP Connection:

    • Log into Ping Federate admin console
    • Navigate to SP Connections
    • Click "Create New SP Connection"

  2. Configure Connection Settings:

    • Connection Type: SAML 2.0
    • Connection Name: "ept AI"
    • Description: "AI-powered chatbot platform"
    • Click "Next"

  3. Configure SAML Settings:

    • Entity ID: https://your-ept-ai-domain.com/saml/metadata
    • ACS URL: https://your-ept-ai-domain.com/saml/acs
    • Signing Certificate: Upload ept AI's signing certificate
    • Click "Next"

  4. Configure Attribute Mapping:

    • Map Ping Federate attributes to ept AI user properties:
    email -> user.email
    firstName -> user.firstName
    lastName -> user.lastName
    groups -> user.groups

Step 2: Configure ept AI for Ping Federate SSO​

  1. Access SSO Settings:

    • Log into your ept AI admin dashboard
    • Navigate to Configuration > Users > SSO Settings
    • Click "Configure SSO"
    • Select "Ping Federate" as the SSO provider

  2. Configure SAML Settings:

    SSO Provider: Ping Federate
    Entity ID: https://your-ept-ai-domain.com/saml/metadata
    ACS URL: https://your-ept-ai-domain.com/saml/acs
    Ping Federate URL: https://your-ping-federate-server.domain.com
    Signing Certificate: [Export from Ping Federate]

Step 3: Test and Activate SSO​

  1. Test Configuration:

    • Use Ping Federate's built-in SAML testing tools
    • Verify attribute mapping and user provisioning
    • Test sign-in flow from Ping Federate to ept AI

  2. Activate Integration:

    • Enable SSO in ept AI admin settings
    • Configure fallback authentication options
    • Set up user provisioning rules

Configuration Options​

Authentication Settings​

  • SAML 2.0: Full SAML 2.0 protocol support
  • Force Authentication: Require re-authentication for sensitive operations
  • Session Management: Configure session timeouts and renewal
  • Logout: Configure single logout (SLO) behavior

User Provisioning​

  • Just-in-Time (JIT): Automatically create users on first sign-in
  • Attribute Mapping: Map Ping Federate attributes to ept AI user properties
  • Group Synchronization: Sync Ping Federate groups to ept AI roles
  • User Updates: Automatically update user information from Ping Federate

Security Settings​

  • Certificate Management: Upload and manage SAML signing certificates
  • Encryption: Enable SAML response encryption
  • Audit Logging: Log all SSO authentication events
  • Access Control: Configure IP restrictions and access policies

Use Cases​

Enterprise Authentication​

  • Centralized Identity: Use existing Ping Federate-managed accounts for ept AI access
  • Security Compliance: Meet enterprise security and compliance requirements
  • User Management: Leverage Ping Federate's user lifecycle management
  • Access Control: Use Ping Federate policies for conditional access

Identity Federation​

  • Multi-Domain Support: Support organizations with multiple identity domains
  • Federation Policies: Apply existing identity federation policies
  • Cross-Domain Access: Enable access across organizational boundaries
  • Policy Enforcement: Apply existing federation policies

Best Practices​

Security Configuration​

  1. Certificate Management: Regularly rotate SAML signing certificates
  2. Attribute Security: Only request necessary user attributes
  3. Access Policies: Configure appropriate access policies in Ping Federate
  4. Audit Monitoring: Monitor SSO authentication logs regularly

Integration Management​

  1. Testing: Regularly test the SSO integration
  2. Documentation: Maintain up-to-date configuration documentation
  3. Monitoring: Monitor integration health and performance
  4. Updates: Keep both Ping Federate and ept AI updated

Troubleshooting​

Common Issues​

Authentication Failures:

  • Verify SAML certificate is valid and not expired
  • Check attribute mapping configuration
  • Verify ACS URL and Entity ID match exactly
  • Review Ping Federate SP connection configuration

User Provisioning Issues:

  • Check attribute mapping in both Ping Federate and ept AI
  • Verify user attributes are being sent correctly
  • Review user creation and update rules
  • Check group synchronization settings

Session Management:

  • Verify session timeout configurations
  • Check single logout (SLO) configuration
  • Review browser cookie settings
  • Test session renewal process

Getting Help​